Returns and exchanges of goods on www.ecoherbs.eu online store
Guarantee
It is impossible to guarantee specific results with any of our products. This is primarily because every human being is unique; and just as different people react differently to herbal products and so can react differently as well. As with all herbal products, we recommend that you consult with your health care provider before taking any herbal Shop product. Herb Shop products are not intended to treat, cure, diagnose, or mitigate any disease.
Return policy
It is impossible to guarantee specific results with any of our products. This is primarily because every human being is unique; and just as different people react differently to herbal products and so can react differently as well. As with all herbal products, we recommend that you consult with your health care provider before taking any herbal product. Online shop products are not intended to treat, cure, diagnose, or mitigate any disease.
If you are dissatisfied with your purchase or it is not what you expected, contact us within 14 days of receipt of your item. No refund or exchange will be made after this time has elapsed unless specific arrangements are made with us. Please note the following:
- You must contact us concerning a refund within 14 days of receiving your order;
- When making a return, we would appreciate it if you could provide a short explanation for the reason of return. For an objective settlement of the dispute, the buyer may capture shortages on a white sheet of paper in the background and the complainant material send via e-mail: sales@ecoherbs.eu;
- Any goods you would like to return must be in the same condition as when you received it – unused, unmarked, undameged and in original condition and cartoons;
- All shipping charges become the sole responsibility of the customer, unless a mistake was made on the part of ecoherbs.eu online shop;
- You are responsible for the return shipping charges of any items you ordered by mistake;
- We cannot give a refund for international orders.
International Returns or Packages Refused
If the package is returned because of an address error made by the customer, or the customer refuses the package, or the contents are not allowed into the country by customs, the customer will be responsible for any additional costs charged to ecoherbs.eu shop for the return of the package.
Updated 2019-03-25